COMPLAINTS PROCEDURE

Complaints Procedure

You can download our Complaints Procedure here – or read it on this page.

MINING SEARCH COMPLAINTS PROCEDURE INFORMATION FOR CUSTOMERS

Cornwall Consultants Ltd is registered with the Property Codes Compliance Board as a subscriber to the Search Code. A key commitment under the Code is that firms will handle any complaints both speedily and fairly.

If you would want to make a complaint, then we will:

• Acknowledge it within 5 working days.

• Normally deal with it fully and provide a final response, in writing, within 20 working days of receipt.

• Keep you informed by letter, telephone or e-mail, as you prefer, if we need more time.

• Provide a final response, in writing, at the latest within 40 working days of receipt.

• Liaise, at your request, with anyone acting formally on your behalf.

If you are not satisfied with our final response or if we exceed the response timescales, you may refer the compliant to The Property Ombudsman Scheme (TPO’s): Tel: 01722 333306, E-mail: admin@tpos.co.uk
We will co-operate fully with the Ombudsman during an investigation and comply with his/her decision.

Complaints should be sent to:

Mr D Berriman
Cornwall Consultants Ltd
Parc Vean House
Coach Lane
Redruth
Cornwall
TR16 5NH
E: help@cornwallconsultants.co.uk
T: 01209 313511